This workshop is designed to meet the training requirements of the accessibility standards within the legislation. It will include purposes of the act, types of disabilities and specific customer service interaction techniques. It also includes unique simulation exercises that challenge participants to learn by experience. It is designed to give participants a greater understanding of why accessibility is important to everyone. It also increases their effectiveness in dealing with customers with disabilities.
Course code: SERV 1600
Length: 3 Hrs
Cost: $220.35
Schedule:
| Mar 27, 2012 Tues from 6 – 9pm | |
| Apr 24, 2012 Tues from 6 – 9pm | |
| May 29, 2012 Tues from 6 – 9pm |
All of the training is done at Durham College Whitby campus.
To register or for more information contact:
Corporate Training Services of Durham College
1610 Champlain Ave. Whitby ON L1N 6A7
T: 905.721.3347 or 1.800.816.3615
F: 905.721.3345
E: corporate.training@durhamcollege.ca