In today’s competitive marketplace acquiring new and retaining current customers is vital for any company or retailer, and great customer service plays a large role in that objective.
This 8-module program emphasizes the importance of developing solid customer relationship strategies and applying these skills to every customer. Subjects include:
▪ *Accessible customer service;
▪ Creating a culture of customer care;
▪ Customer retention and maintenance;
▪ Diversity in the workplace;
▪ Handling difficult people;
▪ Professional phone communication.
*The Accessibility component of this program provides participants with the training component required for legislative compliance under AODA regulation 429/0.
Course Fee: $225+ HST
To register or for more information contact:
Corporate Training Services
1610 Champlain Avenue
Whitby, Ontario L1N 6A7
Canada
T: 905.721.3347 or 1.800.816.3615
F: 905.721.3345
E: corporate.training@durhamcollege.ca