Whether it be customer service agent or field technician, CTS service training is designed to equip your workforce with the skills, knowledge, and attitudes needed to provide excellent service and delivery outcomes to your customers.
A combination of soft skills and practical hands on skills are essential, and these must also intersect with a robust product and service knowledge training program.
Soft skill programs can include effective communication, empathy and active listening, problem solving, cultural sensitivity, conflict resolution.
Technical skill programs can dive into very deep technical and product knowledge, conducted in real-world training environments.
